Bona Shipping Policy

Orders are processed once credit card authorization and verification have been obtained. When an order is placed, you will receive an email stating your order has been received. Once your order is received, most orders ship FedEx within 1 business day; larger orders will ship in no more than 3 business days. You will receive an additional email when your order ships that includes your tracking number.

Shipping and handling charges are between $9.99 and $14.99 depending on the dollar amount of the order.

In the event that you receive the wrong product or damaged product, please call our fulfillment company at 888-240-8972. A receipt of purchase is required for cash refunds.

*We can use US First Class, Standard or Priority Mail when shipping to a military base.

Bona Return Policy

Bona's 100% Satisfaction Guaranteed

We stand behind everything we sell. If you are not satisfied with your Bona purchase, you can return it for a replacement or refund. Returns are accepted at any time with receipt within 5 years of purchase. Please email uscallcenter@bona.com or call customer service at  877-289-2662. If you purchased your Bona products from a retailer, we will refund the cost of your purchase with a valid receipt.  All returns will be credited back to the original form of payment minus shipping costs.